Refund policy

RETURNS & REFUNDS

We hope you love every piece you order from MAVEN. If something isn’t quite right, we’re here to help.

7-Day Return Window

Return requests must be submitted within 7 days of the date your order is delivered. Requests submitted after the 7-day return window cannot be accepted.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed
• Free from stains, makeup, deodorant, perfume, pet hair, or signs of wear
• In its original condition
• With all original tags attached
• Returned with its original product packaging and SKU label when applicable

Items that are worn, washed, altered, damaged after delivery, or returned without their original tags may be refused.

How to Start a Return

Please contact MAVEN customer support within 7 days of delivery and include your order number, the item(s) you would like to return, and the reason for your return.

Do not send a return to an address without first contacting us. Once your return is approved, we will provide the appropriate return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the incorrect item, contact us as soon as possible with your order number and clear photos of the item and packaging.

Once verified, we will work with you to make it right.

Final Sale / Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Bodysuits
• Swimwear
• Intimates
• Jewelry
• Beauty products
• Face masks
• Items clearly marked FINAL SALE

Gift cards are also non-refundable.

Exchanges

We currently do not offer direct exchanges. If you would like another size, color, or style, please follow the return process for the eligible item and place a new order for the item you want.

Refunds

Once an eligible return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of an incorrect, damaged, or defective item.

MAVEN reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Order Issues

Questions about your order or return? Please contact us through our Contact page. We’re happy to help.