Shipping policy
SHIPPING & DELIVERY
At MAVEN, we want getting your new favorite pieces to feel as effortless as shopping for them. Below you’ll find everything you need to know about shipping and delivery.
WHERE WE SHIP
We currently ship throughout the United States and U.S. territories, including Puerto Rico.
SHIPPING RATES
Standard Shipping: $9.99
Enjoy FREE Standard Shipping on orders of $150 or more.
Any applicable shipping charges will be displayed at checkout before your order is completed.
ESTIMATED DELIVERY
Most orders are estimated to arrive within approximately 2–10 business days, depending on the item and its fulfillment location.
Some items may arrive sooner than others. Business days do not include weekends or holidays.
Please note that delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, high-volume periods, or other circumstances outside of our control may occasionally affect delivery times.
ORDER PROCESSING
Once your order is placed, it begins processing for fulfillment. You will receive an order confirmation at the email address provided during checkout.
Once tracking becomes available, you’ll receive shipping information so you can follow your package on its way to you.
MULTIPLE PACKAGES
If your order contains multiple items, they may occasionally be shipped separately. This means you may receive more than one package or tracking number for the same order.
Don’t worry — you will not be charged additional shipping simply because your order is delivered in multiple packages.
ADDRESS ACCURACY
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address. MAVEN cannot guarantee that an address can be changed once an order has entered processing.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but changes cannot be guaranteed once fulfillment has begun.
DELIVERY & TRACKING
Once your order has been transferred to the shipping carrier, tracking information will be provided when available.
Tracking may take some time to update after your shipping confirmation is sent.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. You may also contact MAVEN and we’ll do our best to help you determine the next steps.
DELAYS
While we work to provide a smooth delivery experience, occasional delays may occur due to carriers, weather, holidays, customs, high order volume, or other circumstances outside MAVEN’s reasonable control.
We appreciate your patience if an unexpected delay occurs.
QUESTIONS ABOUT YOUR ORDER?
If you have questions regarding your shipment, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.
